Terms & Conditions

PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE.

At Scottish Mobility Company, we are able to offer a unique service level to all of our customers who live within our “Exclusive Service Area”, covering the Central Belt (see below for Scottish Mobility Company Exclusive Area).

For customers who fall outside of these areas, we are still able to offer a bespoke service to ensure that we are able to offer an industry beating service to all of our customers.

Below you will find our terms & conditions of sale, where appropriate these will specify where there would be any difference in service levels for those customers who fall outside of the normal areas covered.

1. Price Promise

Our Lowest Price Guarantee to You!

If you find any Mobility Scooter or Power chair cheaper on another website, simply Call us on 0141 611 8946 or 0131 202 0215. We guarantee to get back to you with a better offer than the one you’ve seen!*

“We do not just match prices, we beat them!”

Remember, We Hate to See You Pay Too Much!

*Price Promise Terms & Conditions

  • The competitor must be an established Mobility dealer/retailer. The price promise excludes all batteries, accessories, and products sold via online auctions. The item must be new and not used or ex display, and sold with a manufacturers warranty
  • The competitor’s web site must be genuine UK hosted and registered web site, we will not attempt to beat prices from web sites hosted on free web space.
  • We reserve the right to confirm the competitor’s price and offer.
  • The competitor’s price has to be clearly advertised on their web site, we will not normally attempt to beat any promotional price or any price offered to you as a one off deal.
  • We will only attempt to beat the prices from a list of our known competitors; we will however consider competitors not in our known list. We will reserve the right to refuse an attempt to beat the price of any competitor not in our known list.
  • We will only attempt to beat the price on a like for like basis.
  • If you have any questions regarding the price promise then please feel free to contact us either by phone or email

2. Ordering & Payments

At Scottish Mobility Company, we believe that talking your choices through with one of our team will ensure you are totally satisfied with your purchase.

You can place your order safely and simply with one of our friendly advisors, all of whom are fully trained in all aspects of Mobility Scooters, Power-Chairs, Wheel-Chairs, Recliners and Walking Aids. Payment can be made using all major credit and debit cards with the assurance of the Debit & Credit Card verification scheme.

All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party.

3. Annual First Service

Your first service on Scooters, Power-Chairs and Wheel-Chairs is FREE of CHARGE and must be booked between month 11 and 12 from date of purchase. This is to ensure that any warranty faults are identified before the 12 month warranty has expired.

Whilst we will endeavour to contact you prior to the end of month 12, it remains your responsibility to make arrangements in appropriate time (please do remember that at certain times of the year the workshop is busier than normal so we recommend a minimum of 2 weeks’ notice be given).

If you live outside of the Scottish Mobility Company Exclusive Area the cost of returning the product to us would be at your cost unless agreed in advance in writing.

4. Delivery

Scottish Mobility Company Exclusive Area Customers – Unless agreed in advance, your Scooter, Power-Chair or Wheel-Chair will be delivered fully assembled and tested. Any concerns related to the product must be advised prior to signing the acceptance paperwork.

All Customers outside of the Exclusive area – Your goods will be delivered by courier to your home address unless agreed in advance. You will need to assemble the product and ensure that any damage is notified to us within 24 hours of delivery. We are able in some areas to arrange a local engineer to assemble your new product for you. Please call us for information on this service.

5. Price Information

The price of the Goods is the price as set out on the Website. All prices are shown in Pounds Sterling.

If you live within the Scottish Mobility Company Exclusive Area, our prices also include full delivery and assembly at your home.

If you live outside of these areas, the price of the Goods is inclusive of delivery to your door across mainland UK. All orders outside the UK mainland (including N Ireland) will be subject to a postage and packing charge, which you will be advised of prior to shipment of goods.

If you are unsure if you are covered, please call our team on 0141 611 8946 or 0131 202 0215 to confirm.

The price of the Goods is exclusive of VAT. All offers are subject to availability and while stocks last. This includes all offers advertised via official Scottish Mobility Company social media channels. Offers cannot be used in conjunction with one another. Where more than one offer is available on the same product only one discount will apply. The offer giving the greatest saving will be applied at the time of order. Equally, voucher code offers cannot be used in conjunction with any other promotional offer

6. VAT Exemption

Individuals who are chronically sick or disabled and whose products are for personal use, along with charities where the products are made available to a disabled person for their own personal or domestic use, may be eligible for VAT exemption.

Our prices include delivery charges but do not include VAT (unless otherwise clearly stated). To qualify for VAT exemption you must ensure the VAT Exempt checkboxes are ticked, state the precise medical condition, and meet the criteria at the time you place your order. Assuming you meet this criteria, VAT will not be added unless a particular product has compulsory VAT.

Should you have any queries please talk them through with our Advisors before placing your order on 0141 611 8946 or 0131 202 0215 and we will be pleased to answer all & any queries you may have.

7. Warranty

Scottish Mobility Company Exclusive Area Customers – The majority of our products are guaranteed for a minimum of 12 months by the manufacturer.

Unlike our competitors, we have our own in-house repair team who carry out all warranty repairs at no cost to yourself. Call us on 0141 611 8946 or 0131 202 0215 and our team will talk through the fault with you. We will then agree a suitable day & time to either call out and repair at your home or, if required, bring it back to our workshop to complete the repair. You DO NOT pay any shipping, labour uplift or return charges.

On the occasional event that your repair cannot be carried out within a reasonable time scale, and subject to availability, we will always endeavour to offer a suitable loan unit.

All Customers outside of the Exclusive area – For items purchased outside of our Exclusive area, we can provide a return to base warranty at your cost. If any problems are experienced with the product(s), please contact our Sales Team 0141 611 8946 or 0131 202 0215 or alternatively you can always email us: info@smsmobility.co.uk.

General Warranty Guidelines – Please be advised that Scottish Mobility Company cannot take responsibility for the day to day maintenance of customers’ products and it is recommended that scooters/power chairs and rise recliners are serviced once a year. In addition, parts which are subjected to normal wear and tear, accidental damage, neglect or misuse are excluded from the manufacturer’s warranty. Normal wear and tear includes tyres, chassis covers, bulbs and seat coverings. Guarantees are non-transferrable. Failure to maintain the brushes in the motor could void the scooter or power chair warranty. These should be inspected every six months or sooner if your scooter is not operating smoothly. Any inspection or maintenance should be carried out by an engineer. Controllers should be kept clean and protected from water and rain. Scottish Mobility Company are unable to accept responsibility if a scooter, power chair or rise recliner is not maintained as per the manufacturer’s guidelines laid out in the user manual, or failure to use the manufacturer’s parts or if any alterations or amendments have been carried out on the product.

8. Returns & Exchanges

Note: Your statutory rights are not affected in any way. There is a 7 day “cooling off” period from the day of delivery during which you can decide to return the goods.

Scottish Mobility Company Exclusive Area Customers – simply call us and we will arrange a technician to collect the goods within 14 days from the date you notify us. All products must be returned complete, unused and in an undamaged state. We will arrange repackaging so you don’t need to worry about this.

If products are not returned in their original condition, we reserve the right to charge for repair or replacement of any product(s). This charge may include the cost of parts, materials, labour and any subsequent loss to Scottish Mobility Company.

An administration fee to cover returns which are no longer required may be charged unless agreed in advance of delivery and in writing (see administration fees below).

All Customers outside of the Exclusive area – Simply call us in the first instance or notify us in writing within 7 days from date of delivery to you to; info@smsmobility.co.uk or call us.

The goods must be returned at your cost unless agreed in writing beforehand within 7 days of the date of your notification to us that you wish to return the goods.

All products must be returned complete, unused, in an undamaged state and in their original packing. If products are not returned in their original condition on return, we reserve the right to charge for repair or replacement of any product(s). This charge may include the cost of parts, materials, labour and any subsequent loss to Scottish Mobility Company.

Where goods need to be dismantled to enable return, providing you notify us by phone or in writing within 7 days of delivery and agree to pay our costs we will send a Technician to your premises to collect the goods at a convenient time. This will be at a cost of £50.00 plus reasonable travel costs (these will be confirmed beforehand), and will be within 14 days of receipt of confirmation of your cancellation.

All refunds will be processed within 10 days following receipt of goods.

Our Administration Charges for the return of goods are listed below;

Orders Under £30: – £6.00
Walking Aids:-  £15.00
Manual Wheelchairs:-  £35.00
Mobility Scooter:-  £50.00
Recliner Chair:-  £50.00
Power Chair:-  £50.00

9. Description Of Goods

Every effort is taken to ensure that the product supplied corresponds as closely as possible to the pictures illustrated on our website and catalogue but they may vary due to unique and characteristic variations of materials. Scottish Mobility Company are not responsible for any such variations, including but not limited to the following:

·         Product colour and shade may vary from one manufacturing batch to the other.

·         Fabric patterns are not matched unless stated on labelling.

·         Leather is a natural material with unique characteristics such as shade variation, random scars and blemishes.

We reserve the right to make any changes to product specifications (internal or external) and any other changes where necessary (this does not affect your statutory rights).

Please check the details of the products shown on promotional publications or offers before ordering as products may differ from catalogue to website to store.

10. Scottish Mobility Company Exclusive Area

Although our exclusive service applies within a 25 mile range of Glasgow G1 and within 20 miles of Edinburgh EH30 areas, we are happy to discuss areas outside of these.

11. Battery Maintenance

Batteries and chargers have a 12 month manufacturer’s guarantee. 

Chargers: If you experience a problem with your charger it will be necessary to inspect it before considering a replacement. We will collect the charger for testing and if it is found to be faulty, we will arrange a replacement.

Batteries: If you detect a problem regarding the loss of performance of your product and live in Scotland, our “at home” service levels apply, call our team and we will arrange a free of charge technician appointment.

If you live outside of Scotland, we would recommend that prior to sending your product back to us that you have the batteries ‘drop tested’. This can be carried out by a mobility shop, a garage, or Halfords. A copy of the ‘drop test’ will need to be either emailed or posted to us and, if the batteries are found to be faulty, we will replace them under warranty.

To ensure that batteries are kept in best condition please read our guide below:-

When you first install your new battery, place it on charge for at least 24 hours. If your vehicle is to be stored for any length of time, firstly charge fully, then disconnect the battery. Battery charging technology has changed considerably over recent years. Mobility batteries (especially gel/sealed batteries) now offer more power for their size and provide longer performance. Try wherever possible to fully use your battery before charging and then fully charge before re-use. Always use the correct charging system for the batteries. Never use car chargers on gel batteries. Never completely discharge your battery. Warning! Batteries can be hazardous. All batteries – wet, sealed and gel units, contain lead and sulphuric acid, both are highly toxic and sulphuric acid is highly corrosive.

 

Battery Charging

Here are some simple rules for proper battery charging:-

Use the manufacturer’s automatic charger for all routine charging. Leave the automatic charger turned on whenever possible, you cannot over-charge a battery when using automatic 3 stage chargers (the one supplied with your product).

Never run batteries completely flat.

With smaller travel scooters fully charge after each use.

Battery Life

Your battery will wear out with age or frequency of use. As the battery gets older your mobility scooter will travel more slowly or for shorter distances. If you use your mobility scooter regularly then the battery will obviously wear out faster.

Distance

The distance you can expect from fully charged batteries will be greatly influenced by weight and terrain.

How Often Should You Charge?

·         Daily users – charge daily after use. Your scooter will then be ready each morning to give you a full day’s service.

·         If you use your scooter infrequently (once a week or less), charge the batteries once a week for 12 to 14 hours.

·         Smaller travel scooters’ batteries should be fully charged after each use.

Remember to always remove the key from your scooter so it is not accidently left activated.

Battery Storage

Store batteries fully charged. Check once a month and recharge as needed. Wet batteries can hold their charge for up to three months, sealed models six to twelve months. Remember, if storing your chair/scooter/rise recliner for longer than a few weeks, it’s best to charge the batteries and then disconnect them.

Undercharging: A battery operated with insufficient charge over a long period of time may develop sulphate on the plates. This sulphate is dense and hard, and cannot be readily converted to normal active material again. In this condition the battery is unable to deliver its full power.

We stock a range of mobility scooter battery chargers suitable for most makes of mobility scooters from 2amp/hour upwards to 8amp/hour. All of these chargers are fitted with the industry standard round 3 pin plug unless requested otherwise.

12. Further Privacy Information

For more information about privacy issues in the UK and protecting your privacy, visit the Information Commissioner’s Office web site; http://www.ico.gov.uk/.

13. 3 Months Free Insurance

Your machine is not subject to the Road Traffic Act, however it is highly recommended you insure it against any loss or liability.

3 Months Free Insurance is provided through First Senior Insurance on new scooters and powerchairs purchased from us. Maximum value of Product insured is £6,000.

First Senior 3 months free Insurance covers the following:

  • Accidental Damage Cover
  • Flood Damage Cover
  • Loss or damaged caused by theft or attempted theft
  • Storm Damage Cover
  •  45 Day world-wide cover
  •  Public liability up to £2 million
  • Temporary cover to loan equipment of similar value whilst your product is with the dealer/manufacturer
  • No excess
  • No claims bonus scheme
  • Carer contingent liability

For full Terms & Conditions of Insurance please see http://www.firstsenior.com/Website/terms-and-conditions.html

For claims, queries about insurance, or to contact First Senior Finance please go to http://www.firstsenior.com/Website/claims-page.html

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